These terms apply when you book a smoke alarm, electrical or gas safety check with My Safe Home (ABN 72 675 368 402).
Bookings
A booking made through this website is a request for a safety check. It is confirmed when a member of our team contacts you by phone to agree a specific time. We do not guarantee a booking until it has been confirmed this way.
Access
You are responsible for providing safe access to the property, and for coordinating entry with your tenant if applicable, at the confirmed time. If our technician cannot gain access, a further visit may need to be booked.
Scope of work
Our technicians carry out the safety check you have booked and will fix minor faults on the spot wherever reasonably possible. Larger repairs, replacements, or works outside the scope of the booked check will be identified in your report and discussed with you separately.
Payment
Payment terms are confirmed when your booking is finalised by phone. We do not take payment through this website.
Cancellations
If you need to cancel or reschedule, contact us as early as possible so we can offer the time to another customer.
Contact
Questions about these terms can be directed to [email protected] or 1800 943 708.